Terms and Conditions

TRAVEL RESERVATIONS MADE WITHIN 24 HOURS OF DEPARTURE TIME/DATE OR ON THE DAY OF TRAVEL CAN NOT BE GUARANTEED

All prices are in New Zealand Dollars (NZ$) and include Goods & Service Tax (GST).

* Bus Cancellations - Rail New Zealand charge a 10% Refund Processing Fee in addition to any charges applied by Intercity Coachlines on cancellations of all point to point bookings. A NZ$ 30.00 Refund Processing Fee will be applied to all tours.

* Train Cancellations - Rail New Zealand charge a $30.00 per booking Refund Processing Fee in addition to any charges applied by KiwiRail Scenic on cancellations of all point to point bookings.

* Ferry Cancellations - Rail New Zealand charge a $30.00 per booking Refund Processing Fee in addition to any charges applied by InterIslander or Bluebridge on cancellations of all point to point bookings.

* Rail/Bus Passes - Rail New Zealand charge a $100.00 per person booking Refund Processing Fee in addition to any charges applied by KiwiRail Scenic or Intercity Coachlines on cancellations of passes.

* All reservations and the issuance of an 'E-Ticket/Itinerary' or 'E-Voucher' for travel on any regional or long distance bus/coach service and/or tour is subject to the terms of the Operator's Conditions of Carriage and Terms and Conditions of the fare that has been booked.

* Any 'E-Ticket/Itinerary' or 'E-Voucher' must be available for inspection by the bus/coach driver on the day of travel. Failure to have an 'E-Ticket/Itinerary' or 'E-Voucher' available for inspection, may result in your travel plans being disrupted.

* The Issuance of your train 'E-Ticket/Itinerary' or 'E-Voucher' and/or the Operator/s of the bus/coach and/or ferry service and/or tour that has been booked for, are not responsible or liable for any loss, damage or expense incurred by passengers as a result of the failure of the service to operate or depart or arrive at the scheduled time or location or any other disruptions to the service due to operational requirements or from the forces of nature.

* Any dispute/s concerning your reservation comes under New Zealand law and is to be heard in a New Zealand Court of Law between yourself and the operator of the bus/coach or ferry service that has been booked for and travelled.

* Payment is by a Visa/Mastercard credit, debit, reloadable prepaid card or travel card for all travel routes.

* All refunds are processed back to the original Visa/Mastercard card that was used to pay for your train/ferry travel. Refunds to another Visa/Mastercard or 'Electronic' payment card or for cash is NOT allowed.

* Visa and Mastercard payments are processed by 'International Rail/International Travel' or 'Railbus International'.

* Bus, tour and some train fares e-vouchers are issued by Travelcom Ltd, being an authorised/accredited ticketing/reservation agents of InterCity Group Ltd, trading as Newmans Coachlines, InterCity Coachlines and Great Sights or bus/coach/transport operators under contract to InterCity Group Ltd.

* All train e-vouchers are issued by International Rail Ltd or train e-ticket/itineraries are issued by Travelcom Ltd being authorised/accredited ticketing/reservation agents of Kiwirail Scenic Journeys - a trading division of Kiwirail Ltd.

* By clicking the I agree to the Terms and Conditions, you accept these Terms and Conditions of your reservation/s and the Conditions of the Carriage of the Operator of the bus/coach service, tour and/or ferry service/s that has been booked for.

* Rail New Zealand has obtained some live API feeds on selected products. Ferry and Train bookings are live bookings and therefore instant confirmations are provided. Other servcies are on a request basis and will be processed manually. Bookings are not confirmed until you receive a travel voucher clearly confiming all journeys with an applicable confirmation number.